Research Article

A Research On The Problems Of Hotel Employers Related To Their Business; Sivas Example

Hilal Erturhan Işkın *
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Abstract

Services are produced in hotel businesses. The simultaneous consumption of the production and consumption of the produced service requires the employees, who have an important place in service production, to do their work very carefully and lovingly. Because the customer is involved in the process of the service provided in the hotel establishments, the negativity to be experienced in this process is directly reflected on the customer and it will be difficult to compensate for the negativities to be experienced. For this reason, it is important for the owners or managers of hotel businesses to know their employees' work-related problems and to provide solutions to these problems in order for the service production process to run effectively. Because the disappearance or reduction of the problems of the employees regarding their jobs will have a positive impact on the service production process. In line with the reasons stated above, in this study, the problems experienced by the employees working in the hotel businesses operating in the city center of Sivas were tried to be determined. In addition, it was tried to determine which of the said problems came to the fore more and whether the problems differed according to some demographic or personal characteristics. In this context, as the universe of the research, the employees working in the tourism operation and investment certificated hotel enterprises operating in the city center of Sivas were determined as the universe. The size of the universe was determined as 298 in line with the information obtained from the enterprises. As a result of the sample calculations, the sample size of the study was determined as 0.95 confidence level and 168 at 0.5 confidence level. Validity and reliability tests were applied to the obtained data. The normality of the data was tested and it was determined that the data were not normally distributed. In this direction, non-parametric differences tests were used. As a result, it has been determined that the employees working in accommodation businesses experience significant problems related to their jobs.

Keywords: Employee problems; Hotel Management; Sivas Hotels

Details

Primary Language
Türkçe
Subjects
Tourism (Other)
Section
Research Article
Authors
Hilal Erturhan Işkın *
SİVAS CUMHURİYET ÜNİVERSİTESİ
ORCID: 0000-0003-4380-7528
Article Type
Research Article
Submission Date
23 December 2022
Acceptance Date
26 December 2022
Publication Date
29 December 2022
Page Range
166–175
Published Issue
2022 · Issue 1-2
IZ
https://izlik.org/JA86KR87TG

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How to Cite

APA

Erturhan Işkın, H. (2022). OTEL İŞGÖRENLERİNİN İŞLERİ İLE İLGİLİ SORUNLARINA YÖNELİK BİR ARAŞTIRMA; SİVAS ÖRNEĞİ. Sivas Interdisipliner Turizm Araştırmaları Dergisi, 5(1-2), 166-175. https://izlik.org/JA86KR87TG

AMA

1.Erturhan Işkın H. OTEL İŞGÖRENLERİNİN İŞLERİ İLE İLGİLİ SORUNLARINA YÖNELİK BİR ARAŞTIRMA; SİVAS ÖRNEĞİ. SİTA. 2022;5(1-2):166-175. https://izlik.org/JA86KR87TG

Chicago

Erturhan Işkın, Hilal. 2022. “OTEL İŞGÖRENLERİNİN İŞLERİ İLE İLGİLİ SORUNLARINA YÖNELİK BİR ARAŞTIRMA; SİVAS ÖRNEĞİ”. Sivas Interdisipliner Turizm Araştırmaları Dergisi 5 (1-2): 166-75. https://izlik.org/JA86KR87TG.

EndNote

Erturhan Işkın H (01 Aralık 2022) OTEL İŞGÖRENLERİNİN İŞLERİ İLE İLGİLİ SORUNLARINA YÖNELİK BİR ARAŞTIRMA; SİVAS ÖRNEĞİ. Sivas Interdisipliner Turizm Araştırmaları Dergisi 5 1-2 166–175.

IEEE

[1]H. Erturhan Işkın, “OTEL İŞGÖRENLERİNİN İŞLERİ İLE İLGİLİ SORUNLARINA YÖNELİK BİR ARAŞTIRMA; SİVAS ÖRNEĞİ”, SİTA, c. 5, sy 1-2, ss. 166–175, Ara. 2022, [çevrimiçi]. Erişim adresi: https://izlik.org/JA86KR87TG

ISNAD

Erturhan Işkın, Hilal. “OTEL İŞGÖRENLERİNİN İŞLERİ İLE İLGİLİ SORUNLARINA YÖNELİK BİR ARAŞTIRMA; SİVAS ÖRNEĞİ”. Sivas Interdisipliner Turizm Araştırmaları Dergisi 5/1-2 (01 Aralık 2022): 166-175. https://izlik.org/JA86KR87TG.

JAMA

1.Erturhan Işkın H. OTEL İŞGÖRENLERİNİN İŞLERİ İLE İLGİLİ SORUNLARINA YÖNELİK BİR ARAŞTIRMA; SİVAS ÖRNEĞİ. SİTA. 2022;5:166–175.

MLA

Erturhan Işkın, Hilal. “OTEL İŞGÖRENLERİNİN İŞLERİ İLE İLGİLİ SORUNLARINA YÖNELİK BİR ARAŞTIRMA; SİVAS ÖRNEĞİ”. Sivas Interdisipliner Turizm Araştırmaları Dergisi, c. 5, sy 1-2, Aralık 2022, ss. 166-75, https://izlik.org/JA86KR87TG.

Vancouver

1.Hilal Erturhan Işkın. OTEL İŞGÖRENLERİNİN İŞLERİ İLE İLGİLİ SORUNLARINA YÖNELİK BİR ARAŞTIRMA; SİVAS ÖRNEĞİ. SİTA [Internet]. 01 Aralık 2022;5(1-2):166-75. Erişim adresi: https://izlik.org/JA86KR87TG