Research Article
Childcare Services and Kids' Clubs in Accommodation Establishments
The Turkish PDF is shown because full text is not available in this language.
Abstract
Considering the enterprises operating in tourism, accommodation businesses possess a dynamic structure that forms a fundamental basis in terms of their management team, equipment, and types of services provided. In sectoral terms, they rely on a set of core principles due to their importance and characteristics. These functions include being based on human labor, operating 24 hours a day, 7 days a week, functioning with an awareness of teamwork, and possessing a dynamic structure, making them social enterprises aimed at satisfaction through departmentalization services.
As known, departments act as the links of a chain. Front office, accounting, purchasing, food and beverage, housekeeping management, sales and marketing, human resources, security, technical service, and public relations are departments that can be increased or decreased depending on the scale of the hotel. Although the goal is quality in service, customer satisfaction is fundamentally paramount. Even though each department appears to have different operations, their common goal is to ensure guest return and satisfaction. For a satisfied customer to choose the same accommodation business again in the next period, babysitting and "fun club" services are just as important as sanitation and hygiene are in the housekeeping department.
Indeed, babysitting services, which are among the primary implementation principles of the housekeeping department, are the lifeblood of accommodation enterprises. It is crucial for the reputation of the business that babysitting services are undertaken by reliable, responsible individuals who can respond to the demands of the guest. On the other hand, if the guest is a child, "child satisfaction" is the most decisive indicator in choosing the enterprise. This preference will both provide parents with a relaxing holiday opportunity and allow the child to socialize during the vacation process, spending their time with the concept of being an "individual," thereby earning the enterprise the appreciation of the family.
The purpose of this study is to emphasize the approach of "tourism with a child's heart," operating with a subconscious tendency within the concept of tourism, under the thought that the common language is love, just as much as the importance of business costs and satisfaction. In conclusion, this is an evaluation of the importance of children's tastes and preferences in Turkish tourism on the satisfaction levels within accommodation businesses.
As known, departments act as the links of a chain. Front office, accounting, purchasing, food and beverage, housekeeping management, sales and marketing, human resources, security, technical service, and public relations are departments that can be increased or decreased depending on the scale of the hotel. Although the goal is quality in service, customer satisfaction is fundamentally paramount. Even though each department appears to have different operations, their common goal is to ensure guest return and satisfaction. For a satisfied customer to choose the same accommodation business again in the next period, babysitting and "fun club" services are just as important as sanitation and hygiene are in the housekeeping department.
Indeed, babysitting services, which are among the primary implementation principles of the housekeeping department, are the lifeblood of accommodation enterprises. It is crucial for the reputation of the business that babysitting services are undertaken by reliable, responsible individuals who can respond to the demands of the guest. On the other hand, if the guest is a child, "child satisfaction" is the most decisive indicator in choosing the enterprise. This preference will both provide parents with a relaxing holiday opportunity and allow the child to socialize during the vacation process, spending their time with the concept of being an "individual," thereby earning the enterprise the appreciation of the family.
The purpose of this study is to emphasize the approach of "tourism with a child's heart," operating with a subconscious tendency within the concept of tourism, under the thought that the common language is love, just as much as the importance of business costs and satisfaction. In conclusion, this is an evaluation of the importance of children's tastes and preferences in Turkish tourism on the satisfaction levels within accommodation businesses.
Keywords: Tourism, Children, Holiday, Accommodation
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How to Cite
APA
İnceöz, S. (2018). Konaklama İşletmelerinde Çocuk Bakıcılığı Hizmeti ve Çocuk Kulübü. Sivas Interdisipliner Turizm Araştırmaları Dergisi, 2, 51-58. https://izlik.org/JA76DC47NB
AMA
1.İnceöz S. Konaklama İşletmelerinde Çocuk Bakıcılığı Hizmeti ve Çocuk Kulübü. SİTA. 2018;(2):51-58. https://izlik.org/JA76DC47NB
Chicago
İnceöz, Serap. 2018. “Konaklama İşletmelerinde Çocuk Bakıcılığı Hizmeti ve Çocuk Kulübü”. Sivas Interdisipliner Turizm Araştırmaları Dergisi, sy 2: 51-58. https://izlik.org/JA76DC47NB.
EndNote
İnceöz S (01 Aralık 2018) Konaklama İşletmelerinde Çocuk Bakıcılığı Hizmeti ve Çocuk Kulübü. Sivas Interdisipliner Turizm Araştırmaları Dergisi 2 51–58.
IEEE
[1]S. İnceöz, “Konaklama İşletmelerinde Çocuk Bakıcılığı Hizmeti ve Çocuk Kulübü”, SİTA, sy 2, ss. 51–58, Ara. 2018, [çevrimiçi]. Erişim adresi: https://izlik.org/JA76DC47NB
ISNAD
İnceöz, Serap. “Konaklama İşletmelerinde Çocuk Bakıcılığı Hizmeti ve Çocuk Kulübü”. Sivas Interdisipliner Turizm Araştırmaları Dergisi. 2 (01 Aralık 2018): 51-58. https://izlik.org/JA76DC47NB.
JAMA
1.İnceöz S. Konaklama İşletmelerinde Çocuk Bakıcılığı Hizmeti ve Çocuk Kulübü. SİTA. 2018;:51–58.
MLA
İnceöz, Serap. “Konaklama İşletmelerinde Çocuk Bakıcılığı Hizmeti ve Çocuk Kulübü”. Sivas Interdisipliner Turizm Araştırmaları Dergisi, sy 2, Aralık 2018, ss. 51-58, https://izlik.org/JA76DC47NB.
Vancouver
1.Serap İnceöz. Konaklama İşletmelerinde Çocuk Bakıcılığı Hizmeti ve Çocuk Kulübü. SİTA [Internet]. 01 Aralık 2018;(2):51-8. Erişim adresi: https://izlik.org/JA76DC47NB